Open hours

To see our most up-to-date hours of operation, please visit du.edu/it/contact

Note: Reservations may not be available during all open hours.

Contact us

To contact us, please visit du.edu/it/contact

Announcements

FAQs
1.  My computer is experiencing hardware issues and must be checked in for repairs?

Yes, a short term loaner can be made available with proof that repairs are in process e.g., receipt of repairs.

2.  I have shipped/dropped off my laptop for repairs to an outside vendor, can I get a loaner?  

Yes, a short term loaner can be made available with proof that repairs are in process e.g., receipt of repairs. 

3.  My computer is being repaired at the IT Help Center, can I get a loaner laptop?  

Yes, if your computer is being repaired at the IT Help Center and the repair is estimated to take more than 2 Help Center business days, a short-term loaner can be made available.

The process to set up a loaner laptop is time consuming, so getting machines repaired at the IT Help Center is a priority.

If we provided a laptop loaner for every computer checked into the IT Help Center, we would have to increase our repair time to adjust for the loaner laptop process; we also have a limited supply of loaner laptops. 

4.  My computer was stolen, can I borrow a laptop?  

A short-term loaner may be available if you file and obtain a police report, please call 303.871.4700 during Help Center hours for more information.

5.  While the Help Center is open on the weekends, we have limited support during this time to accommodate laptop loaner requests.  Help Center business days are Monday-Friday.  

Policies

To see if you qualify for a laptop loaner, please view the IT Help Center's Laptop Loaner Requirements.