To see our most up-to-date hours of operation, please visit du.edu/it/contact
Note: Reservations may not be available during all open hours.
University of Denver - Information Technology - connect2
We have officially moved our booking system to ServiceNow! You will be unable to submit a loaner request through Connect2 and will need to re-submit your request at the link below. It will prompt you to sign in with your DU ID (87#) and your DU password.
If you have any questions about the new request form, the transition from Connect2 to ServiceNow, or any other concerns, please do not hesitate to contact the IT Help Center using the contact information below.
Email: IT.LaptopLoaner@du.edu
Phone: 303-871-4700
Thank you for your patience and understanding.
Open hours
Contact us
To contact us, please visit du.edu/it/contact
Useful links
Announcements
We have officially moved our booking system to ServiceNow! You will be unable to submit a loaner request through Connect2 and will need to re-submit your request at the link below. It will prompt you to sign in with your DU ID (87#) and your DU password.
If you have any questions about the new request form, the transition from Connect2 to ServiceNow, or any other concerns, please do not hesitate to contact the IT Help Center using the contact information below.
Email: IT.LaptopLoaner@du.edu
Phone: 303-871-4700
Thank you for your patience and understanding.
FAQs
1. My computer is experiencing hardware issues and must be checked in for repairs?
Yes, a short-term loaner can be made available with proof that repairs are in the process e.g., receipt of repairs.
2. I have shipped/dropped off my laptop for repairs to an outside vendor, can I get a loaner?
Yes, a short-term loaner can be made available with proof that repairs are in the process e.g., receipt of repairs.
3. My computer is being repaired at the IT Help Center, can I get a loaner laptop?
Yes, if your computer is being repaired at the IT Help Center and the repair is estimated to take more than 2 Help Center business days, a short-term loaner can be made available.
The process to set up a loaner laptop is time-consuming, so getting machines repaired at the IT Help Center is a priority.
If we provided a laptop loaner for every computer checked into the IT Help Center, we would have to increase our repair time to adjust for the loaner laptop process; we also have a limited supply of loaner laptops.
4. My computer was stolen, can I borrow a laptop?
A short-term loaner may be available if you file and obtain a police report, please call 303.871.4700 during Help Center hours for more information.
5. While the Help Center is open on the weekends, we have limited support during this time to accommodate laptop loaner requests. Help Center business days are Monday-Friday.
Help
We have officially moved our booking system to ServiceNow! You will be unable to submit a loaner request through Connect2 and will need to re-submit your request at the link below. It will prompt you to sign in with your DU ID (87#) and your DU password.
If you have any questions about the new request form, the transition from Connect2 to ServiceNow, or any other concerns, please do not hesitate to contact the IT Help Center using the contact information below.
Email: IT.LaptopLoaner@du.edu
Phone: 303-871-4700
Thank you for your patience and understanding.
Policies
To see if you qualify for a laptop loaner, please view the IT Help Center's Laptop Loaner Requirements.
